CU Residence Life
Letter to Residents
Crystal Lay, Director Residence Life
Dear Students,

As part of the Buff family, we know there are concerns around COVID-19 and how it will affect your living experience on campus. Because this is your home, we want you to feel supported and informed as we navigate the coming weeks.

We are working with the State of Colorado, Boulder County, the City of Boulder and campus medical experts in our health centers to determine appropriate next steps for the safety and well-being of our campus community.

Beginning Monday, March 16, our campus will transition to a remote learning model. While this is an evolving situation, campus will remain open at this time to meet the needs of all students and you are welcome to remain in your residential space.

We understand there are many questions, and as things change we are doing our best to keep you informed. In recognition of each of our unique circumstances and needs, we hope that the information below will support you in making decisions. As always, our staff is here to support you.
Can I stay in my residence hall or apartment?
  • Yes. The campus is open. Our housing and dining facilities will remain open to support you. As of now, we will continue normal operations including dining options, community center support and hall staff availability.
  • While guest policies remain in place, we are asking that you refrain from hosting any guests who have recently traveled (foreign or domestic), or that have recently been in regions highly impacted by COVID-19.
  • Continuation of campus security measures will remain in effect.
  • Housing Environmental Staff will continue increased cleaning and disinfecting of shared spaces.
  • Programming and services will continue, but may be altered to minimize large gatherings.
  • The Buff Bus will continue to operate.
What if I want to complete my semester elsewhere?
  • You are able to complete a checkout at any point between now and your contract end date.
  • We encourage our students to evaluate options and make decisions that are best for their personal situation.
How do I move out if I choose to leave the residence halls early?
  • You can pick up an express checkout form from your hall’s community center front desk. Completed forms must be returned to your community center front desk before you depart.
  • If you are electing to depart at any point before your contract end date, please remove all of your personal effects from your space. This includes cleaning the space, removing all perishable items and finding suitable off-campus storage for your bike. Please contact the Environmental Center for more information about bike storage.
  • To avoid additional charges, mailbox keys must be returned to your designated UPS store.
  • We encourage you to let your RA and your roommate know that you are departing for the semester.
  • Once you check out, you will no longer have access to your residential space.
Will I get a housing refund if I decide to move out now?
  • The university is open and our housing and dining services will continue to serve and support our students. Penalties for cancellation of your contract will be waived, but your spring room and board rates will not be refunded or prorated. Your $300 deposit will be refunded to you at the end of the semester, unless you withdraw from the university.
Will Residence Life provide move out support?
  • Our hall staff are unable to provide packing materials, but campus UPS stores have tape and boxes available for purchase.
  • You can check out a moving bin from your hall’s community center front desk.
  • Cleaning supplies are available at the community center front desk.
  • Donation stations will be available on campus soon.
  • The UPS Summer Storage Program will be ready to begin storage of items as early as 3/12/2020.
What if I want to leave but return later in the semester to collect my personal effects?
  • In the event that you must leave items in your room, please consolidate them and pack them into boxes labeled with your name. Please do not leave food or other perishable items in your room or refrigerator.
  • All items must be removed no later than your hall’s normally scheduled move-out date in May. Items left beyond your scheduled move-out date will be disposed of following the universities abandoned property protocols, which may incur charges.
  • Residents should be advised that should the university's operational status change, you may be unable to return to campus at a later date.
How can I stay informed?
  • Information about the campus response to COVID-19 can be found at
  • For health related questions please contact your health care provider or Medical Services at 303-492-5101 (24/7 nurse line available) for advice and recommendations.
  • For mental health questions or concerns call Counseling and Psychiatric Services at 303-492-2277 (24/7 support available).
  • For student and family questions related to COVID-19, visit or call the CU Boulder Call Center at 303-492-4636. (2-INFO)
  • As always, our staff is here to support you. For questions about your specific checkout, please talk to your hall director.

Thank you,

Crystal Lay
Director, Residence Life
S300 Center for Community
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